Returns Policy

Returns & Refunds Policy
Returns & Refunds
At Let’s Get Real, every order is created with care and purpose. Because many of our products are custom printed or made to order, we have specific return conditions outlined below.
By placing an order with Let’s Get Real, you agree to the following Returns & Refunds Policy.

Change of Mind Returns
Due to the custom nature of many of our products, we do not offer refunds or returns for:
Change of mind
Incorrect size selection by the customer
Preference changes after an order has been placed
Minor colour variations caused by screen or device settings
Please carefully review product descriptions, sizing information, and order details before completing your purchase.

Faulty, Damaged or Incorrect Items
If your item arrives:
Damaged during transit
Faulty or defective
Incorrect compared to what was ordered
Please contact us within 7 days of receiving your order.
To assist with your claim, please provide:
Your order number
A description of the issue
Clear photographs showing the fault, damage, or incorrect item
Once reviewed, we may offer:
A replacement item
A store credit
A refund where required under Australian Consumer Law

Custom & Personalised Products
Custom-made or personalised products cannot be returned or refunded unless they arrive faulty, damaged, or incorrect.
This includes:
Custom shirts
Personalised tumblers
Custom drink bottles
Special order items
Products created using customer-supplied designs, names, or text
Please double-check spelling, artwork, sizing, and design selections before placing your order.

Australian Consumer Law
Nothing in this policy excludes your rights under Australian Consumer Law.
You are entitled to a replacement, repair, or refund where a product has a major fault or does not meet consumer guarantees under Australian Consumer Law.

Return Approval Process
Returns must be approved before being sent back.
Please do not send items back without contacting us first.
Unauthorised returns may not be accepted.
To request a return, please contact:
Email: info@letsgetreal.com.au
Phone: 0447 514 445

Return Shipping
Where a return has been approved due to a fault, incorrect item, or manufacturing issue, Let’s Get Real may cover reasonable return shipping costs.
For any approved non-fault-related returns, return postage costs are the responsibility of the customer.
We recommend using tracked shipping as we cannot guarantee receipt of returned items that are lost in transit.

Processing Refunds
Approved refunds will be processed back to the original payment method used at checkout.
Please allow 5–10 business days for your financial institution to process the refund once it has been issued.

Order Cancellations
Orders may be cancelled before production begins.
Once production, printing, or customisation has commenced, orders cannot be cancelled.
If you need to make changes to an order, please contact us as soon as possible after purchase.

Contact Us
If you have any questions regarding your order or this Returns & Refunds Policy, please contact our team:
Let’s Get Real
Cooroy, QLD 4563
Email: info@letsgetreal.com.au
Phone: 0447 514 445
We’re always happy to help and will do our best to find a fair solution.